Terms and Conditions
A non-refundable deposit of 50% is required to secure a quote.
Full Payment is due up to 5 days prior to your picnic for larger events and 2 days prior for picnics for two.
Payment details can be found on the invoice sent to you.
If you have to cancel please contact at least 24 hours in advance. We will try to accommodate a one time reschedule in the event of an emergency, pending availability.
It is the responsibility of the customer to source an alternative location or reschedule. Costs for all the perishable items e.g. flowers, food etc. will be incurred if cancelled less than 72 hours prior to the event. Rescheduled dates are subject to availability.
Use of Equipment
All Equipment supplied on hire is the property of the Company.
Any damage, loss or extensive cleaning will result in a fee to The Customer.
The persons hosting the event shall be responsible for any loss or damage to any items such as platters, ceramic bowls/plates, vases, props and other decorations. Fees will apply for replacement at the full cost of purchasing a replacement. These fees are payable within seven days of such loss or damage unless agreed otherwise.
The Customer shall pay for all equipment damage or loss however caused during that period. Damage includes but is not limited to;
Improper use of equipment
Disappearance of the equipment
Damage to, or loss of, the equipment from any unknown cause
Red wine or other staining product spillages or stains on any furniture or decor items
With the exception of battery powered candles, no candles, fires or other flammable properties are to be lit during the booking.
In the event of the Equipment being stolen from the booking site, the Customer shall notify the Company in writing stating the full circumstances of the theft and the time the police were notified.
The Customer shall also indemnify the Company for any such loss of the Equipment at the current replacement cost of the Equipment, and must pay that cost to the Company on demand.
Unless otherwise agreed by the Customer and the Company, all sitting times are for a 2 hour period.
Extension to the sitting time will not occur in the event the customer does not arrive on time. The commencement and conclusion time of a booking will remain as per the original agreed booking.
To avoid impact on successive bookings, in the event a Customer is greater than 15 minutes late to a booking, forfeiture of the booking will occur.
The Picnic Planner Co. accepts no responsibility for injuries sustained where the Client and or guests move or incorrectly use items against the recommendation or instruction of The Picnic Planner Co.
It is the responsibility of the Client to check alcohol laws of any venue or public space being used for one of our picnics.
The Picnic Planner Co. takes no responsibility for any alcohol consumption or penalties occurred.
The Picnic Planner has the right to all photos taken at the booking for advertising purposes.